Refund policy

Customers should review the product description, system requirements, license limits, and risk disclosure before paying. Automated trading must be enabled separately in MetaTrader 5, and broker-specific limitations may affect execution.

A change-of-mind refund may be requested within 14 calendar days of purchase if the compiled file has not been downloaded and the license has not been activated. Where local law grants broader or different cancellation rights, those mandatory rights control.

If a reproducible defect prevents the product from performing a material advertised function, contact support with the MetaTrader version, broker, symbol, logs, and reproduction steps. A correction, compatible build, troubleshooting assistance, or refund will be considered as appropriate.

• Trading losses, missed trades, or results that differ from expectations.
• Broker rejection, spread, slippage, margin, market closure, unsupported expiration, or account restrictions outside the product’s control.
• Failure to follow installation requirements or test on a demo account.
• Suspension caused by license sharing, payment reversal, abuse, or breach of the license terms.

Duplicate charges and substantiated unauthorized transactions will be investigated promptly. Contact support before initiating a chargeback where reasonably possible so access and payment records can be reviewed.

Send the purchase email, order reference, and reason for the request to timothylampung@gmail.com. Do not send card numbers, passwords, or broker credentials.